With a 65 year history, Blue Care is one of the largest aged-care providers in Queensland. A team of 8,000 staff provide more than 3 million visits a year to empower older Queenslanders to live life their way.
In 2017 government deregulation pressed the aged care sector into a more competitive and uncertain environment. At Blue Care, Ben Moore recognised that data-driven decision making was central to meeting this challenge, but the existing technology made it difficult to access and use data. “We were trying to pull manual reports out of Procura to understand nothing more sophisticated than how many clients we had week to week,” said Ben. “[Staff] would literally spend the better part of a day a week trying to compile those numbers and they would look different every week. We needed a dashboard for this, and that’s where Aginic came in.”
In the first tranche of work, Aginic delivered simple overview dashboards showing how many clients were enrolled in each service type, and how this was changing. The response from the wider business was immediate and positive. “‘Oh my god, this is amazing,’” recalled Ben. As more users viewed the dashboards, new ideas and wish lists started to emerge. Additional pages were added to the overview, increasing the information about how funding was being spent for individual clients, and who was enrolled in what level of care. “For me the surprise has come from the power of visualising the data. We had traditionally only had flat reports, so no ability to drill through, no ability to visualise, no real ability to interrogate through the hierarchy of data. The surprising thing to me was how powerful that is.”
Over two years, subsequent engagements transformed these simple dashboards into a broad suite of dashboards aimed at several groups of users. Today, a service provider can view a dashboard to see details of their individual clients’ care, and check that funding is being spent on the services that provide the best health outcomes. Dashboards allow service managers to compare and balance the workloads of service providers, which has been good for clients as well as staff morale. Most importantly, the complex financial gymnastics associated with mixed government and private funding can now be easily visualised in a single dashboard. This gives oversight into possible areas of overspending, and helps ensure Bluecare will be a sustainable care provider into the future. “My hope is that we’ve planted the seed now for them to understand the power of the data, and using it well. My hope is that they use that as a building block and take it a lot further.”
Image: Mock-up dashboard showcasing the example service overview dashboard detailing service volume and key business metrics.