The highest performing people
Quality work cannot be done without amazing, intelligent and curious people. Our staff are the custodians of quality and as such we have very high standards. To drive quality we look for the “keepers” of the bunch, those who we will fight to retain. Being brilliant is not enough. Our people are well rounded, people you can have a genuine conversation with, as well as being exceptionally intelligent and creative.
Just as we have high expectations of our staff, they have a high expectation of us. As a business, we strive to create a workplace that allows our people to feel comfortable, challenged, inspired and driven. To ensure we create the right environment for quality work we implement the following:
Values and culture
Driven from the top down we assess all staff and candidates for compatibility with our values. This is then further backed up by a robust code of conduct to give our team guidance on how our values are interpreted in practice.
A well balanced, equitable performance management framework
We try to inspire development, honest feedback, growth and we love to reward quality work. We meet regularly to discuss each of our employees to make sure they are getting the opportunities they need and the right feedback and recognition. We never see feedback as a negative process but one of caring about our staff and their growth.
Opportunities for learning and training
We expect all staff to be at the cutting edge. ‘Technical to the top’ as we call it. This requires a significant investment in training and development of our staff. Our diverse backgrounds mean that we have many different experiences which we can all learn from and our approach to training reflects this. We work on a 9:1 working/training ratio and keep our Friday afternoons sacred for our staff, helping them to develop and learn. These sessions are run by team members throughout the business who have a specific skill set or who are developing their skills in new and exciting technologies. Of course, where there is value in more structured learning, we facilitate more intense training sessions such as our annual ‘winter school’.
We do not recruit merely for the sake of growth. In fact we would rather forgo an amazing opportunity than hire the wrong staff with the wrong skills and produce a sub quality product for our clients. We also recruit people from across any industry, as long as they are astounding. Our team consists of mathematicians, engineers, accountants, health care professionals, computer programmers, economists, actuaries, researchers, neuroscientists and creative designers. This cognitive diversity within our team enables us to think through our clients’ problems in so many different ways and produce products that hit the mark on every level.
We recognise that our staff are high achievers and this drive can bring levels of internal stress. While this is good for the most part, we need to recognise when this becomes too much. Each of our employees are given a dedicated coach and we have other structures in place to be able to support our employees in whatever circumstances they find themselves in.