Home > Our approach to quality

“Here at Aginic we take quality seriously. Our staff, our systems, our processes are all in place to consistently deliver quality solutions which our clients love”

– Ian Rodin, Chairman

As a diverse team of professionals, we know how critical quality is to delivering solutions that our clients are proud of owning. To embed quality through our business we start by employing amazing people with the right value set.

This team focuses on delivering simple yet elegant solutions to produce the right mix of quality, creativity and insight. Of course we implement structure and process where it’s needed, but we try hard to focus this on the most vital areas.

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The highest performing people

What we believe in

Stewardship and Governance

Managing data securely & ethically

Constant learning

Great clients & challenging engagements

Delivering awesome analytics

Enabling systems & processes

The highest performing people

Quality work cannot be done without amazing, intelligent and curious people. Our staff are the custodians of quality and as such we have very high standards. To drive quality we look for the “keepers” of the bunch, those who we will fight to retain. Being brilliant is not enough. Our people are well rounded, people you can have a genuine conversation with, as well as being exceptionally intelligent and creative.

Just as we have high expectations of our staff, they have a high expectation of us. As a business, we strive to create a workplace that allows our people to feel comfortable, challenged, inspired and driven. To ensure we create the right environment for quality work we implement the following:

Values and culture
driven from the top down we assess all staff and candidates for compatibility with our values. This is then further backed up by a robust code of conduct to give our team guidance on how our values are interpreted in practice.

A well balanced, equitable performance management framework
we try to inspire development, honest feedback, growth and we love to reward quality work. We meet regularly to discuss each of our employees to make sure they are getting the opportunities they need and the right feedback and recognition. We never see feedback as a negative process but one of caring about our staff and their growth.

Opportunities for learning and training
We expect all staff to be at the cutting edge. ‘Technical to the top’ as we call it. This requires a significant investment in training and development of our staff. Our diverse backgrounds mean that we have many different experiences which we can all learn from and our approach to training reflects this. We work on a 9:1 working/training ratio and keep our Friday afternoons sacred for our staff, helping them to develop and learn. These sessions are run by team members throughout the business who have a specific skill set or who are developing their skills in new and exciting technologies. Of course, where there is value in more structured learning, we facilitate more intense training sessions such as our annual ‘winter school’.

Selective recruitment
We do not recruit merely for the sake of growth. In fact we would rather forgo an amazing opportunity than hire the wrong staff with the wrong skills and produce a sub quality product for our clients. We also recruit people from across any industry, as long as they are astounding. Our team consists of mathematicians, engineers, accountants, health care professionals, computer programmers, economists, actuaries, researchers, neuroscientists and creative designers. This cognitive diversity within our team enables us to think through our clients’ problems in so many different ways and produce products that hit the mark on every level.

Employee assistance
We recognise that our staff are high achievers and this drive can bring levels of internal stress. While this is good for the most part, we need to recognise when this becomes too much. Each of our employees are given a dedicated coach and we have other structures in place to be able to support our employees in whatever circumstances they find themselves in.

What we believe in

Our organisational beliefs define us as a company and as professionals. Additionally, they are the single most important aspect of our approach to quality. They guide us elegantly to quality outcomes, even when we are faced with challenging situations or when we are pushing the boundaries of what is possible.

Technical to the top
Our people are first and foremost technicians of their trade. We value technical excellence and strive for elegance, innovation and simplicity in our solutions. We strive to learn constantly and adapt to the world around us. Adapt or die.

Output not input
We are a team of doers. We measure success on what is delivered. Our internal performance assessment focuses on what people do and not when or how they do it. We encourage our clients to value us based on the same principles.

Friendly
Our approach at all levels is to develop genuine relationships with each other, with our clients and our partners. We are relaxed, friendly and approachable. Whilst we are proud of what we do, we’re not presumptuous or pretentious.

Ethical
We treat all people, whether they are clients or colleagues, fairly and honestly. We respect and listen to others opinions and give everyone a fair go. We don’t try to gain unfair advantage over others or game the system.

Elegant, simple solutions
We are obsessed with designing beautiful and elegant solutions that make the complex appear simple. We measure success based on user adoption.

By following these values we ensure that we can deliver quality in almost any situation. We hate unnecessary bureaucracy, and using values to drive quality means that we can do away with huge amounts of policies, procedures, structures and standards. It also means that our delivery of quality is scalable and adaptable for our quickly growing company in a rapidly changing market.

Stewardship and Governance

While we are not a big company, we are growing fast and we have some highly experienced people on our team to help provide stewardship to the business. We do not like excessive structure and layers of management, however our governance framework is a critical part of us delivering quality across the business.

Board
Provides stewardship to the business and its approach to delivering quality. Chaired by a non-executive with deep experience in managing risk and quality in a Big 4 consulting environment, the Board actively maintains our quality framework. The Board has input into and assesses quality management throughout the business and provides periodic monitoring of policies and delivery.

Director and Management Group
The directors and managers drive quality in client delivery. They deliver quality solutions to clients and drive the values and culture to the rest of the team.

Quality Leader
Acting outside of the normal delivery structure, the quality leader helps develop, implement and monitor all facets of quality within the business. This senior role performs independent quality reviews of client engagements, the results of which are reported directly to the Board as well as the executive team.

Policy Framework
Consists of a small number of critical policies covering areas such as the Code of Conduct, Workplace Health and Safety, Business Continuity, Privacy and Data Security. These policies are reviewed by the board annually.

Managing data securely & ethically

As data analysts we work with a significant number of different clients and are exposed to a wealth of important and often sensitive data. We normally try not to take ourselves too seriously but it is quite the opposite when it comes to matters of managing and securing data. We have an obligation to our clients, to ourselves and to the community to ensure we are effectively managing any data we encounter. As such, we have staff with extensive backgrounds in cyber security that take charge of managing our security frameworks and policies to ensure we are meeting these obligations across the organisation.

We have customised our security policies for the unique situations that we find ourselves working in, however they are based on industry best-practice. We also make sure that we are able to report any significant data breaches to our clients in line with the new amendments to the Australian Privacy Act.

While physical and electronic security is extremely important, it is also extremely important to recognise that simple conversations can also breach security. We ensure that all our people understand their responsibilities with respect to confidentiality and make sure that data is being handled in an ethical and secure way.

Constant learning

One of our core values is to constantly learn; adapt or die. It is important that we have structures in place that allow us to critically assess our internal and external performance. To change when we don’t get things right and reward when we do. Some critical steps that help us drive quality are:

Performing quality reviews
Our Quality Lead performs reviews independent on selected projects on an ongoing basis. We look to assess our performance in all aspects of a project, both internal and external outcomes. From these reviews, we are able to learn, adapt, share our successes and failures and reward where appropriate.

Getting independent client feedback
While a quality review looks at a project from our perspective, we appreciate that this is only half the story. We love to seek feedback from our clients, both good and bad to make sure we are doing the right things in the future.

Reviewing our capability, technology and market trends
The market we are a part of is changing rapidly. New technology comes out every day and there is always a better way of achieving outcomes for our clients. We stay on top of the latest developments in the data analytics industry and ensure that we have the right capability, technology skills and market knowledge to know we are advising our clients correctly.

Great clients and challenging engagements

Quality work follows when we are doing the right things for the right clients. We are bold and are willing to take on a challenge, however we know where our strengths lie and where they do not.

To ensure we maintain the right environment to deliver quality solutions. We select engagements based on the following principles:

Adding value to our clients
We love to deliver solutions that drive real value for clients. For some clients this means starting them on the journey away from Microsoft Excel, for others, it is developing advanced analytical models. Regardless of the complexity, defining this value helps us crystalise what matters most to our clients and it inspires us to deliver high quality solutions.

Creating solutions with our clients
We also don’t like to just pack up and leave our clients after we have delivered a solution. We work with our client to solve their problems and ensure that whatever we deliver is sustainable and generates value for them in the long term. Sometimes this means working in parallel with our clients to train them when we are creating our solutions. Sometimes this means providing ongoing support via our dedicated support structure. Whatever the case, we don’t like to see our solutions going to waste and we like to drive value over weeks, months and years.

Adding value to our team
Our business is made up of inquisitive and intelligent people across all levels of the organisation. We seek to give our staff a balance of challenging problems to help them grow as well as opportunities to deliver their incredible technical abilities. When this balance is met the quality realised for our clients can be amazing.

Acting with Integrity and Ethics
The world of data is endless and so are the possibilities of the uses of that data. We have high expectations on ourselves, and at the same time we have high expectations of our clients. Through developing these strong relationships based on ethical principles we can deliver high quality solutions that add real value. We are comfortable in holding open and honest conversations with our clients.

Knowing our limitations
We are not afraid to push the boundaries of what is possible, in fact we love smashing apart what our clients think is achievable. At the same time we understand our limits. We will never do an engagement we don’t believe we can deliver. If we don’t believe something is possible, if we believe there is a better approach or if we believe there is someone better to deliver the solution, we will tell our clients up front.

Delivering awesome analytics

At the core of what we do is delivering awesome analytics to our clients. While this comes naturally to us there are some aspects of the delivery process that we have identified as being critical to maintain consistent and quality solutions for our clients:


Selecting the right team for the right projects
When we think of constructing a team for a project we always think of striking balance, and this balance is in multiple different qualities of a team. Balancing challenge with expertise; balancing staff having experience and getting experience; balancing quantity and cost.

Pushing the boundaries but answering the core questions
We are not ones to rest on our laurels. Our industry is fast-paced and changeable and and as such there are always new and more efficient ways of achieving quality solutions. However, when innovating we always keep our eyes on the prize; what is the driver of value for the client and has our solution achieved it?

Being technology agnostic
When we focus on our clients’ questions and issues we think of the optimal solution to these first and the software second. The business intelligence software market is expanding rapidly with many different products available providing many different benefits. We focus on the outcome and will work across a multitude of different technology platforms to get the right solutions for our clients. Where we believe our clients will benefit from a piece of software we will advise as such; if we believe that the solution does not warrant software investment we will tell our clients this as well.

Incorporating our take on Agile project management methodology
We strive for agility and as such the Agile project management methodology fits in well with our approach to analytics. Our staff are trained in Agile delivery but we have adapted this to the unique way in which we deliver analytics. We also recognise that Agile delivery does not work in every situation and as such we train our staff on more traditional methods of project management as well.

Honest, caring and respectful communication
We value feedback in all forms and we work very hard with our clients to ensure that we are delivering what is valuable to them. Only by having this two-way dialogue do we make sure we are hitting the mark and delivering quality solutions.

The interaction between traditional agile project management & advanced analytics

We strive for agility in the way we deliver analytics. In fact it’s reflected in our company’s name. When managing projects, our disciplined agile approach to work ensures that we are able to deliver consistent quality when dealing with advanced, and sometimes complex, question-driven analytics.

We do not view our solutions as software but as answers to client questions. Performing advanced analytics means we are answering these questions with uncertain, unseen and varied data sources using multiple different pieces of software.

When approaching a new question with a client, we like to go through a short “discovery phase”. This allows us to immerse ourselves in the technical side of our client’s problems and helps us build practical and achievable project plans with our clients.

We complete the discovery phase by working with the client to slice up the project into a series of small, valuable and testable pieces of work called stories. This backlog of stories is then prioritised and estimated collaboratively with our client and we then implement these stories in a series of short, focused time-boxes called sprints. This allows us to to continually evaluate the quality of the work being delivered and make sure we are able to adapt our plans as priorities change or new questions emerge from our clients.

Once we have built our sprint plans and defined stories we then drive the quality of our solutions at the story level. Each of our stories must be delivered with the following qualities:

  • The story must be reconcilable, or where there is no data to reconcile it must be justifiable.
  • The story must be visible and provide value to the client
  • The story must be documented and understandable
  • The story must show elegance and simplicity

Our philosophy throughout this process is to ensure that quality is ‘baked in’ as the work is completed so that we minimise defects or rework. Our agile approach means that we are able to regularly seek client feedback and checkpoint our progress so that we can collaboratively navigate our way through complex problems.

At the conclusion of a sprint or the delivery of a major piece of work, our team will complete a short retrospective. This retrospective is an opportunity for us to internally evaluate our approach and identify any fine tuning improvements that we would like to make. Where improvements are made, we share these across the company so that all of our clients have the opportunity to benefit from this learning.

Valuable business systems & processes

Business system and processes are attractive ways to command control over an enterprise and to dictate levels of quality. Some are necessary, however we recognise that excessive processes and bureaucracy can stifle the creativity and brilliance of our staff. To find this balance and produce the highest quality solutions consistently we ask a simple question of any system or process we put in place:

“Will our clients, directly or indirectly, obtain value from this system or process?”

For some processes such as project financials and time tracking this value is plainly obvious, however it is less so for others. By keeping these levels of bureaucracy down we strive to bring quality to our clients by placing emphasis on only those processes that matter.

More critically we target quality at an individual staff level. We expect project hygiene and discipline from all our staff. Once this is achieved, the need for systems and processes to dictate quality is greatly reduced. Then those systems and processes put in place we know will only add value to our clients.

What we believe in

Our organisational beliefs define us as a company and as professionals. Additionally, they are the single most important aspect of our approach to quality. They guide us elegantly to quality outcomes, even when we are faced with challenging situations or when we are pushing the boundaries of what is possible.

Technical to the top
Our people are first and foremost technicians of their trade. We value technical excellence and strive for elegance, innovation and simplicity in our solutions. We strive to learn constantly and adapt to the world around us. Adapt or die.

Output not input
We are a team of doers. We measure success on what is delivered. Our internal performance assessment focuses on what people do and not when or how they do it. We encourage our clients to value us based on the same principles.

Friendly
Our approach at all levels is to develop genuine relationships with each other, with our clients and our partners. We are relaxed, friendly and approachable. Whilst we are proud of what we do, we’re not presumptuous or pretentious.

Ethical
We treat all people, whether they are clients or colleagues, fairly and honestly. We respect and listen to others opinions and give everyone a fair go. We don’t try to gain unfair advantage over others or game the system.

Elegant, simple solutions
We are obsessed with designing beautiful and elegant solutions that make the complex appear simple. We measure success based on user adoption.

By following these values we ensure that we can deliver quality in almost any situation. We hate unnecessary bureaucracy, and using values to drive quality means that we can do away with huge amounts of policies, procedures, structures and standards. It also means that our delivery of quality is scalable and adaptable for our quickly growing company in a rapidly changing market.

Stewardship and Governance

While we are not a big company, we are growing fast and we have some highly experienced people on our team to help provide stewardship to the business. We do not like excessive structure and layers of management, however our governance framework is a critical part of us delivering quality across the business.

Board
Provides stewardship to the business and its approach to delivering quality. Chaired by a non-executive with deep experience in managing risk and quality in a Big 4 consulting environment, the Board actively maintains our quality framework. The Board has input into and assesses quality management throughout the business and provides periodic monitoring of policies and delivery.

Director and Management Group
The directors and managers drive quality in client delivery. They deliver quality solutions to clients and drive the values and culture to the rest of the team.

Quality Leader
Acting outside of the normal delivery structure, the quality leader helps develop, implement and monitor all facets of quality within the business. This senior role performs independent quality reviews of client engagements, the results of which are reported directly to the Board as well as the executive team.

Policy Framework
Consists of a small number of critical policies covering areas such as the Code of Conduct, Workplace Health and Safety, Business Continuity, Privacy and Data Security. These policies are reviewed by the board annually.

The highest performing people

Quality work cannot be done without amazing, intelligent and curious people. Our staff are the custodians of quality and as such we have very high standards. To drive quality we look for the “keepers” of the bunch, those who we will fight to retain. Being brilliant is not enough. Our people are well rounded, people you can have a genuine conversation with, as well as being exceptionally intelligent and creative.

Just as we have high expectations of our staff, they have a high expectation of us. As a business, we strive to create a workplace that allows our people to feel comfortable, challenged, inspired and driven. To ensure we create the right environment for quality work we implement the following:

Values and culture
driven from the top down we assess all staff and candidates for compatibility with our values. This is then further backed up by a robust code of conduct to give our team guidance on how our values are interpreted in practice.

A well balanced, equitable performance management framework
we try to inspire development, honest feedback, growth and we love to reward quality work. We meet regularly to discuss each of our employees to make sure they are getting the opportunities they need and the right feedback and recognition. We never see feedback as a negative process but one of caring about our staff and their growth.

Opportunities for learning and training
We expect all staff to be at the cutting edge. ‘Technical to the top’ as we call it. This requires a significant investment in training and development of our staff. Our diverse backgrounds mean that we have many different experiences which we can all learn from and our approach to training reflects this. We work on a 9:1 working/training ratio and keep our Friday afternoons sacred for our staff, helping them to develop and learn. These sessions are run by team members throughout the business who have a specific skill set or who are developing their skills in new and exciting technologies. Of course, where there is value in more structured learning, we facilitate more intense training sessions such as our annual ‘winter school’.

Selective recruitment
We do not recruit merely for the sake of growth. In fact we would rather forgo an amazing opportunity than hire the wrong staff with the wrong skills and produce a sub quality product for our clients. We also recruit people from across any industry, as long as they are astounding. Our team consists of mathematicians, engineers, accountants, health care professionals, computer programmers, economists, actuaries, researchers, neuroscientists and creative designers. This cognitive diversity within our team enables us to think through our clients’ problems in so many different ways and produce products that hit the mark on every level.

Employee assistance
We recognise that our staff are high achievers and this drive can bring levels of internal stress. While this is good for the most part, we need to recognise when this becomes too much. Each of our employees are given a dedicated coach and we have other structures in place to be able to support our employees in whatever circumstances they find themselves in.

Constant learning

One of our core values is to constantly learn; adapt or die. It is important that we have structures in place that allow us to critically assess our internal and external performance. To change when we don’t get things right and reward when we do. Some critical steps that help us drive quality are:

Performing quality reviews
Our Quality Lead performs reviews independent on selected projects on an ongoing basis. We look to assess our performance in all aspects of a project, both internal and external outcomes. From these reviews, we are able to learn, adapt, share our successes and failures and reward where appropriate.

Getting independent client feedback
While a quality review looks at a project from our perspective, we appreciate that this is only half the story. We love to seek feedback from our clients, both good and bad to make sure we are doing the right things in the future.

Reviewing our capability, technology and market trends
The market we are a part of is changing rapidly. New technology comes out every day and there is always a better way of achieving outcomes for our clients. We stay on top of the latest developments in the data analytics industry and ensure that we have the right capability, technology skills and market knowledge to know we are advising our clients correctly.

Great clients and challenging engagements

Quality work follows when we are doing the right things for the right clients. We are bold and are willing to take on a challenge, however we know where our strengths lie and where they do not.

To ensure we maintain the right environment to deliver quality solutions. We select engagements based on the following principles:

Adding value to our clients
We love to deliver solutions that drive real value for clients. For some clients this means starting them on the journey away from Microsoft Excel, for others, it is developing advanced analytical models. Regardless of the complexity, defining this value helps us crystalise what matters most to our clients and it inspires us to deliver high quality solutions.

Creating solutions with our clients
We also don’t like to just pack up and leave our clients after we have delivered a solution. We work with our client to solve their problems and ensure that whatever we deliver is sustainable and generates value for them in the long term. Sometimes this means working in parallel with our clients to train them when we are creating our solutions. Sometimes this means providing ongoing support via our dedicated support structure. Whatever the case, we don’t like to see our solutions going to waste and we like to drive value over weeks, months and years.

Adding value to our team
Our business is made up of inquisitive and intelligent people across all levels of the organisation. We seek to give our staff a balance of challenging problems to help them grow as well as opportunities to deliver their incredible technical abilities. When this balance is met the quality realised for our clients can be amazing.

Acting with Integrity and Ethics
The world of data is endless and so are the possibilities of the uses of that data. We have high expectations on ourselves, and at the same time we have high expectations of our clients. Through developing these strong relationships based on ethical principles we can deliver high quality solutions that add real value. We are comfortable in holding open and honest conversations with our clients.

Knowing our limitations
We are not afraid to push the boundaries of what is possible, in fact we love smashing apart what our clients think is achievable. At the same time we understand our limits. We will never do an engagement we don’t believe we can deliver. If we don’t believe something is possible, if we believe there is a better approach or if we believe there is someone better to deliver the solution, we will tell our clients up front.

Delivering awesome analytics

At the core of what we do is delivering awesome analytics to our clients. While this comes naturally to us there are some aspects of the delivery process that we have identified as being critical to maintain consistent and quality solutions for our clients:

 

Selecting the right team for the right projects
When we think of constructing a team for a project we always think of striking balance, and this balance is in multiple different qualities of a team. Balancing challenge with expertise; balancing staff having experience and getting experience; balancing quantity and cost.

Pushing the boundaries but answering the core questions
We are not ones to rest on our laurels. Our industry is fast-paced and changeable and and as such there are always new and more efficient ways of achieving quality solutions. However, when innovating we always keep our eyes on the prize; what is the driver of value for the client and has our solution achieved it?

Being technology agnostic
When we focus on our clients’ questions and issues we think of the optimal solution to these first and the software second. The business intelligence software market is expanding rapidly with many different products available providing many different benefits. We focus on the outcome and will work across a multitude of different technology platforms to get the right solutions for our clients. Where we believe our clients will benefit from a piece of software we will advise as such; if we believe that the solution does not warrant software investment we will tell our clients this as well.

Incorporating our take on Agile project management methodology
We strive for agility and as such the Agile project management methodology fits in well with our approach to analytics. Our staff are trained in Agile delivery but we have adapted this to the unique way in which we deliver analytics. We also recognise that Agile delivery does not work in every situation and as such we train our staff on more traditional methods of project management as well.

Honest, caring and respectful communication
We value feedback in all forms and we work very hard with our clients to ensure that we are delivering what is valuable to them. Only by having this two-way dialogue do we make sure we are hitting the mark and delivering quality solutions.

The interaction between traditional agile project management & advanced analytics

We strive for agility in the way we deliver analytics. In fact it’s reflected in our company’s name. When managing projects, our disciplined agile approach to work ensures that we are able to deliver consistent quality when dealing with advanced, and sometimes complex, question-driven analytics.

We do not view our solutions as software but as answers to client questions. Performing advanced analytics means we are answering these questions with uncertain, unseen and varied data sources using multiple different pieces of software.

When approaching a new question with a client, we like to go through a short “discovery phase”. This allows us to immerse ourselves in the technical side of our client’s problems and helps us build practical and achievable project plans with our clients.

We complete the discovery phase by working with the client to slice up the project into a series of small, valuable and testable pieces of work called stories. This backlog of stories is then prioritised and estimated collaboratively with our client and we then implement these stories in a series of short, focused time-boxes called sprints. This allows us to to continually evaluate the quality of the work being delivered and make sure we are able to adapt our plans as priorities change or new questions emerge from our clients.

Once we have built our sprint plans and defined stories we then drive the quality of our solutions at the story level. Each of our stories must be delivered with the following qualities:

  • The story must be reconcilable, or where there is no data to reconcile it must be justifiable.
  • The story must be visible and provide value to the client
  • The story must be documented and understandable
  • The story must show elegance and simplicity

Our philosophy throughout this process is to ensure that quality is ‘baked in’ as the work is completed so that we minimise defects or rework. Our agile approach means that we are able to regularly seek client feedback and checkpoint our progress so that we can collaboratively navigate our way through complex problems.

At the conclusion of a sprint or the delivery of a major piece of work, our team will complete a short retrospective. This retrospective is an opportunity for us to internally evaluate our approach and identify any fine tuning improvements that we would like to make. Where improvements are made, we share these across the company so that all of our clients have the opportunity to benefit from this learning.

Managing data securely & ethically

As data analysts we work with a significant number of different clients and are exposed to a wealth of important and often sensitive data. We normally try not to take ourselves too seriously but it is quite the opposite when it comes to matters of managing and securing data. We have an obligation to our clients, to ourselves and to the community to ensure we are effectively managing any data we encounter. As such, we have staff with extensive backgrounds in cyber security that take charge of managing our security frameworks and policies to ensure we are meeting these obligations across the organisation.

We have customised our security policies for the unique situations that we find ourselves working in, however they are based on industry best-practice. We also make sure that we are able to report any significant data breaches to our clients in line with the new amendments to the Australian Privacy Act.

While physical and electronic security is extremely important, it is also extremely important to recognise that simple conversations can also breach security. We ensure that all our people understand their responsibilities with respect to confidentiality and make sure that data is being handled in an ethical and secure way.

Valuable business systems & processes

Business system and processes are attractive ways to command control over an enterprise and to dictate levels of quality. Some are necessary, however we recognise that excessive processes and bureaucracy can stifle the creativity and brilliance of our staff. To find this balance and produce the highest quality solutions consistently we ask a simple question of any system or process we put in place:

“Will our clients, directly or indirectly, obtain value from this system or process?”

For some processes such as project financials and time tracking this value is plainly obvious, however it is less so for others. By keeping these levels of bureaucracy down we strive to bring quality to our clients by placing emphasis on only those processes that matter.

More critically we target quality at an individual staff level. We expect project hygiene and discipline from all our staff. Once this is achieved, the need for systems and processes to dictate quality is greatly reduced. Then those systems and processes put in place we know will only add value to our clients.